Frequently Asked Questions
Everything you need to know about your world coffee journey.
How does the coffee subscription work?
Each month, we curate a selection of single-origin beans from a new country. You choose your roast preference and delivery frequency, and we deliver fresh-roasted coffee along with a postcard and brewing tips directly to your door.
When will my coffee be roasted and shipped?
To ensure peak freshness, we roast your coffee to order. Your beans are typically roasted within 24-48 hours of your order being processed and shipped immediately via standard ground shipping.
Can I customize my roast and grind preferences?
Yes! You can choose between Light-to-Medium, Medium-to-Dark, or All Roast profiles. We also offer options for whole bean or pre-ground coffee to suit your specific brewing method.
What is your return policy on coffee products?
Because coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order or if it arrived damaged, please contact our support team within 30 days for a replacement or store credit.
How do I pause or cancel my subscription?
You have full control over your account. You can pause, skip a shipment, or cancel your subscription at any time through your member portal without any hidden fees or long-term commitments.
Do you offer international shipping?
Currently, Atlas Coffee Club ships to all addresses within the United States and Canada. Shipping rates and delivery times may vary for our Canadian customers.