Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns on coffee beans; however, your satisfaction is our priority and we are committed to ensuring you love every cup. If you are unsatisfied with your order or received a damaged item, please follow our streamlined resolution process below.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date to report any issues with your shipment.

• 2.
  Provide Feedback

  Share your order number and specific details regarding your experience so we can better understand how to improve your future roasts.

• 3.
  Quality Review

  Our team will review your request and, in the case of damaged goods, may ask for a photo to assist with our shipping carrier claims.

• 4.
  Resolution

  Once approved, we will issue a replacement shipment of a different roast profile or provide a store credit to your Atlas Coffee Club account.